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Support for Auto Accident Help on iPhone® & Android™

Auto Accident Help walks you through the steps to take when you are in an accident, and helps you create and email an accident report,  Auto Accident Help on the iPhone, including guidance on what photos to take and what information to record. Travelers customers have the added advantage of starting an auto claim process directly through the app.


Immediately after a loss, it is natural to feel unsure about what steps to take. Travelers wants to be there to help guide people through the process.


Check out our YouTube video » for a quick walk-through of the iPhone® app.

Frequently Asked Questions

What does the Travelers application do?

Auto Accident Help provides guidance and information to users in the event of an auto accident. It provides step-by-step instructions on how to document an accident, regardless of insurance carrier. Both customers and non-customers can create an accident report, attach a voice recording, and take photos to document the accident. The accident report can be emailed to anyone.

What does the app have to offer for Travelers custo​mers?

Travelers customers can use the iPhone® or Android™ application to start an auto claim, find a Travelers approved repair shop, or find a Travelers agent. The application also provides information about the claim process and Travelers in general, as well as easy access to key phone numbers. A personal profile including vehicle and agent information can be pre-populated into the tool.


Can customers get policy information through the mobile Web site or app?

Currently Travelers customers cannot access their policy information through the app. The app offers things such as the ability to file a claim, collect information, find an agent, find a repair shop, contact the company or get other useful tips including what to do after an accident.


Will Auto Accident Help work for any mobile device?

The application has been tested and is compatible with iPhone® 3G, 3GS, and 4 as well as all Android™ devices running OS 2.1 and up.


Whom do I contact if there are technical problems?

Feedback on the iPhone® and Android™ application can be sent to the Travelers Mobile team by emailing, or filling out the feedback form.


Auto Accident Help on iPhone® 

Auto Accident Help on Android

Our Locations

Filichia Insurance Agency Inc.

1703 S. Washington Av.
Titusville, FL 32780
Main office: 321-926-4674
Toll free: 855-592-1190
Fax: 321-264-9770

Filichia Insurance Agency Inc - Orlando/Avalon

12301 Lake Underhill Road, Suite 213
Orlando, FL 32828
Main office: 407-745-4416
Toll free: 855-592-1190
Fax: 321-264-9770

Our Providers


"You already saved me almost $2000 on my store liability insurance"
Richard P. Please
"You were so pleasant and easy to work with and I appreciate that, thank you so much! I look forward to teaming up with you again soon!"
Rita and I both wanted to say 'thanks' again for everything you did to make things work with our time crunch!! I do understand that our lack of proper planning does not constitute an emergency for you, and truly appreciate your dedication and assistance. I look forward to working with you in the future.
Kio A.
Just wanted to thank the agent Katherine at Filichia Insurance in Titusville Fl. A breath of fresh air. She was very helpful and courteous in guiding us to make decisions for our home owners policy.
Mr. P
Bob, I just want to thank you very much for the quick response you provided to my request. I just received a call from the school board stating they received the necessary paperwork to prove we had liability insurance. You certainly went above and beyond getting this request fulfilled in a timely manner.
Marlo M
...I have always been impressed with your company's high standards and employees' ability to save me the most money as possible with my policies. We highly recommend Katherine Rallo for your employee of the month.
Suze C
Surprisingly flexible and in-touch with my needs as a small business owner. Can't ask for more.
Spencer F.
They have strong ties with the community, and it shows. It's nice to do business with people that really show they care about you and your family.
Susan T.
Accommodating, professional, helpful, and quick. Very comfortable experience and I was impressed by their capabilities. Highly recommended.
Brad M.
I feel lucky to have found an agent willing to provide this level of service. No need to look anywhere else!
Michelle D.
Over the years we've never once had to worry about our coverage. My husband and I are long-time customers and proud to be.
Carol S.